Customer Support & Relationship Management
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Handle customer queries, concerns, and escalations through calls, emails, and CRM systems.
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Maintain strong customer relations by ensuring timely and accurate responses.
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Provide product/service information and assist customers in completing sales transactions.
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Ensure high levels of customer satisfaction along with quality and consistency of service delivery.
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Support the sales team with customer follow-ups, order confirmation, documentation, and status updates.
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Assist in preparing sales quotations, proposals, and agreements as required.
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Maintain updated records of leads, orders, and customer communication.
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Coordinate with the field sales team to ensure smooth order processing and delivery.
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Billing & Dispatch Management
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Liaise with Finance, Warehouse, and Logistics teams for billing, invoicing, and delivery schedules.
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Track dispatch timelines to ensure timely delivery of goods/services to customers.
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Monitor and follow up on pending invoices, discrepancies, or payment issues.
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Ensure all documents related to billing and dispatch are accurate and up to date
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