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Roles and Responsibilities:
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Accurately log customer orders into the ERP system.
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Ensure all order details are correctly captured and processed efficiently.
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Act as the first point of contact for customer inquiries or issues related to orders.
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Work on identifying, troubleshooting, and resolving issues in a timely manner.
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Manage professional email correspondence with internal teams and customers to provide updates or resolve concerns.
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Use Excel to organize, analyze, and summarize order data for reporting purposes.
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Generate insights and actionable information through data handling.
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Coordinate with relevant teams (e.g., warehouse, sales, logistics) to ensure orders are processed smoothly.
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Follow up rigorously with stakeholders to ensure timely delivery and issue resolution.
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Maintain a customer-focused approach to meet or exceed satisfaction levels through efficient service.
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