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Quality checking/testing of products on sample basis on every consignment.
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Proper analysis of defective samples collected from ground level to reduce complaint trend.
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Ensuring spares availability at warehouse for newly launched products .
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Ensuring 100% damage rectification activity completion within TAT.
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Analyze the complaints trend on monthly basis and preparing CAPA by identifying root cause of failures.
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Standardization of operating parameters of the appliances to be set with evident reference points.
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Prepare standard training manual for conducting trainings.
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Ensuring that repairing of spares is done to avoid replacement of complete FG to minimize replacement cost.
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Collecting market feedback by customer and dealer visits.
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Feedback to Service Manager on all the above.
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He may be allotted any additional responsibility necessitated at the region.
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Job is transferable from one division to another division, as per company’s requirement.
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