Job Responsibility

Quality checking/testing of products on sample basis on every consignment.

Proper analysis of defective samples collected from ground level to reduce complaint trend.

Ensuring spares availability at warehouse for newly launched products .

Ensuring 100% damage rectification activity completion within TAT.

Analyze the complaints trend on monthly basis and preparing CAPA by identifying root cause of failures.

Standardization of operating parameters of the appliances to be set with evident reference points.

Prepare standard training manual for conducting trainings.

Ensuring that repairing of spares is done to avoid replacement of complete FG to minimize replacement cost.

Collecting market feedback by customer and dealer visits.

Feedback to Service Manager on all the above.

He may be allotted any additional responsibility necessitated at the region.

Job is transferable from one division to another division, as per company’s requirement.

Appliance Service Expert - Goregaon