The position is that of frontline sales personnel (Customer Experience Specialist – CES) who would primarily be responsible for customer acquisition and site conversion for the Beautiful Homes Service.
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Responsible for conversion of customer leads, received through various sources, for the Beautiful Homes Service (BHS).
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Educating the customer about BHS service, materials, and products.
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Interact with the customer to understand his/her needs and prepare the initial BoQ.
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Work with the BHS Design team to prepare the initial design for the site and share with the customer.
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Identification and finalization of General Contractor (GC), depending on the site.
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Handle all customer queries, issues and complaint resolution till the site is handed over to the CES – Site Execution.
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Responsible for Sales collection from the customer (site booking amount).
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