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Serve as the primary point of contact for assigned customers, ensuring seamless service delivery.
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Manage a portfolio of 30-40 clients, addressing queries, escalations, and service requirements promptly.
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Build strong relationships with customers to enhance satisfaction and retention.
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Collaborate with internal teams (Sales, Operations, Technical) to resolve client concerns and deliver solutions.
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Track, report, and improve customer service metrics in alignment with business goals.
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Support the sales team by identifying service-led upselling/cross-selling opportunities.
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Drive continuous improvements in service processes and customer experience.
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